CRYPTO
TORRENT
At Digital Smoke Lab, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we are here to help.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Eligibility
Unopened Items : Items must be unopened, unused, and in their original packaging to be eligible for a return.Return Window : You have 48 hours from the time of delivery to request a return.
How to Initiate a Return
- Contact Us : To begin the return process, please contact our customer service team at Digitalsmokelab@gmail.com within 48 hours of receiving your order.
- Approval : Once your return is approved, we will provide instructions for shipping the item(s) back to us.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service to ensure your return is processed.
Refunds
Once we receive your returned item(s) and verify they meet our return criteria, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
Non-Returnable Items
- Opened or used items
- Any items that have been altered, damaged, or do not have their original packaging.
Need help?
If you have any questions about our return policy, please reach out to our customer service team. We’re here to help!